Optimizing Cost & Performance For A Streaming Platform: Amazon RDS to Graviton Migration

About the client

Leading lifestyle brand with diverse businesses in jewellery retailing, real estate, hospitality, financial services, and precious metal trading
Industry:
Ecommerce
Location:
Asia

Customer has a tender requirement for the provision, development, delivery, installation, testing, and commissioning of a Grammar Error Detection and Correction engine(s) for an AI-enabled Automated Marking System for English Language Writing.

Challenge

Lack of standardized ITSM processes

Lack of flexibility in integrating with the 3rd party systems

Inefficient customizations to meet the business requirement

Lack of reporting & dashboard capabilities

Lack of user –friendly User interface

Manual Asset management

Solution

CK implemented ITSM & ITAM covering:

ITSM (Incident, problem, service request, change request)

ITAM (Hardware Asset management and Software asset management)

Self-service portal

Release management

Workflow Automator and Orchestrator

Contract Management

Employee Onboarding/Deboarding employees

Integrations with the 3rd party systems

Success Metrics

SPEED

Improved Average Tickets Resolved Per Agent and Agent Utilization Rate driven via auto-allocation and skill management

PROCESS IMPROVEMENT

Improved ITSM Processes adoption

AUTOMATION

~ 30 % of reduction in Ticket Resolution Metrics for Average First Time Resolution (FTR), Mean Time to Resolve (MTTR)

MIGRATION

Migrated ~100,000 tickets and 1000s of knowledge articles to new platform

Tags: App Modernization Azure Cloud Governance

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